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Resident Relations Coordinator
Rose Valley Management is looking to hire a Resident Relations Coordinator to join our team!
BENEFITS OF WORKING AT ROSE VALLEY:
Opportunities for monthly commissions
Health, Dental and Vision Insurance
Flexible Spending Account
Health Spending Account
Commuter Benefits
Generous PTO package
401K after 1 year of service with a company match
100's of discounts on car rentals, hotels, amusement parks, and more
Additional perks throughout the year including maintenance appreciation month, apartment onsite teams’ day, and many more
COMMUNITY DEVELOPMENT:
Help create a community atmosphere within the property
Implement creative social activities to develop positive relationships among residents
Promote a positive image of ownership, property, and managing agent to residents and the surrounding community
Promote an effective communications system
Establish and maintain positive resident relations
Encourage resident participation in the community events
Assist in maintaining resident referral networks
Establish and maintain an information packet on the local area for newcomers
PLANNING:
Recommend policies and procedures to the Community Manager
Send appropriate notes to residents as directed by the budget and Community Manager
Prepare activities according to budget and resident retention needs
Coordinate community events with the site staff
Actively promote community participation
Prepare property newsletter (if applicable)
Prepare internal and external advertisement for events
Ensure the quality of marketing and collateral materials
Review all advertising for accuracy and effectiveness
Negotiate and recommend contracts for applicable products and services to the Community Manager
Attend scheduled owner’s meetings, staff meetings and resident meetings as required
Pursue educational opportunities to keep abreast of industry issues
CUSTOMER SERVICE:
Give prompt, personal attention and assistance to incoming and current residents encountering housing-related problems
Receive and report service calls promptly
Review outside and intra-company correspondence
Assist in responding to prospective resident complaints as directed by the Community Manager
Close out maintenance work orders and follow-up with residents to ensure satisfaction
LEASE PROCESSING:
Complete lease renewal paperwork in accordance with company policies as needed
Maintain use of lease application criteria
Prepare accurate lease packages in a timely manner as needed
Assist residents with lease renewal signing
ADMINISTRATION:
Contact all residents tendering a notice to vacate to ascertain their reason for vacating and attempt to have them rescind their notice
Building inspection inspect to ensure safety and quality
Prepare resident/prospect correspondence as needed
Maintain general office files
Assist in preparation of weekly reports
Assist Community Manager in completion of special projects as necessary
Complete other duties assigned by supervisory personnel
QUALIFICATIONS:
High school diploma or equivalent.
A current and valid Driver’s License.
1-3 years of related experience preferably in residential property management.
Positive, friendly, and ambitious attitude with excellent problem solving, listening, and deductive reasoning skills.
The ability to multi-task and maintain a professional appearance and demeanor.
The ability to communicate professionally, calmly, and effectively with prospects, co-workers, residents, vendors, and corporate staff under high pressure situations.
Strong passion for delivering top-notch service to help ensure the highest level of customer satisfaction and retention possible.
Excellent written and verbal communication skills are required.
The ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups of residents or employees is needed.
Outstanding interpersonal skills are needed.
The ability to solve practical problems and employ rational decision-making skills is a must.
Working knowledge of the Real Page software strongly preferred
ABOUT ROSE VALLEY MANAGEMENT:
We invest in your continual learning and development, and together we lead the industry in workplace culture and innovation.
Rose Valley Management achieves success and makes positive impacts on the lives we touch and the communities in which we operate. We believe in creating those same experiences for our own team members.
Grow with us today.